Privacy Policy

Welcome to sophiespottery.ca ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sophiespottery.ca (the "Site") and use our services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (processed securely through our payment processors)

1.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and usage, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website
• Click-stream data

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Communicate with you about orders and services
• Send marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

• Service providers (e.g., payment processors, shipping companies)
• Third-party authentication providers (e.g., Google, Facebook)
• Legal authorities when required by law

We do not sell or provide your personal information to others under any other circumstance.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Third-Party Authentication

We offer authentication through third-party providers such as Google, Microsoft, and Facebook. When you choose to log in using these services, we may receive certain profile information about you from your social media provider. The information we receive depends on your privacy settings with the social network.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Object to processing of your information

8. Children's Privacy

Our Site is not intended for people under 18 years of age. We do not knowingly collect personal information from people under 18.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Information

You may contact us by emailing us at customerservice@sophiespottery.ca