Terms of Service

Welcome to sophiespottery.ca. Please read these Terms of Service ("Terms") carefully before using sophiespottery.ca (the "Site"). By accessing or using the Site, you agree to be bound by these Terms.

1. Agreement to Terms

By accessing our Site, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Site.

2. Products and Services

2.1. All products are handcrafted and unique. Minor variations in size, colour, and appearance are natural and expected.

2.2. Product images on the Site are representative but may vary slightly from the actual item due to lighting and screen display variations.

2.3. We reserve the right to discontinue any product at any time.

2.4. Prices are subject to change without notice.

3. Orders and Payment

3.1. Orders are subject to acceptance and availability.

3.2. We accept payment through secure payment processors. By making a purchase, you warrant that you have the legal right to use the payment method.

3.3. Prices are available in both Canadian Dollars (CAD) and US Dollars (USD). You can select your preferred currency at checkout.

3.4. Sales tax will be added where applicable.

4. Shipping and Delivery

4.1. Shipping costs are calculated at checkout.

4.2. Delivery times are estimates and not guaranteed.

4.3. Once the order is handed to the shipping carrier, ownership and risk of loss pass to the buyer. We are not responsible for delays, damage, or loss caused during transit.

4.4. We are not responsible for delays beyond our control.

4.5. For international shipments, additional duties, taxes, or fees imposed by customs are not included in the purchase price or shipping costs. By placing an order for international shipment, you agree to pay these charges and accept the risks associated with international shipping.

5. Returns and Refunds

Due to the handcrafted and unique nature of our products:

5.1. We do not accept returns or refunds for any purchases. Each piece is individually handcrafted and unique.

5.2. All sales are final once the order is placed.

5.3. Please carefully review your order before completing your purchase.

5.4. In the rare event that your item arrives damaged during shipping, please file a claim directly with the shipping carrier. Additionally, contact us at customerservice@sophiespottery.ca within 48 hours of delivery with photos of the damage so that we can assist you. Refunds or returns are not accepted for any other reasons due to the handcrafted nature of our products.

6. Account Creation and Security

6.1. You may need to create an account to use certain features of the Site.

6.2. You are responsible for maintaining the confidentiality of your account credentials.

6.3. You agree to notify us immediately of any unauthorized use of your account.

6.4. We reserve the right to terminate accounts at our discretion.

7. Intellectual Property

7.1. All content on this Site, including images, text, and designs, is our property or used with permission.

7.2. You may not use our intellectual property without express written consent.

8. User Content

8.1. By posting content on our Site (such as reviews), you grant us a non-exclusive, royalty-free license to use, display, and distribute such content.

8.2. You are responsible for any content you post.

9. Prohibited Activities

You agree not to:

• Use the Site for any illegal purpose
• Violate any laws or regulations
• Interfere with the Site's security
• Impersonate others
• Collect user information without consent

10. Disclaimer of Warranties

10.1. The Site is provided "as is" without warranties of any kind.

10.2. We do not guarantee uninterrupted or error-free service.

11. Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products.

12. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your use of the Site or violation of these Terms.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or practices of these sites.

14. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada.

16. Contact Information

You may contact us by emailing us at customerservice@sophiespottery.ca